Shipping Orders sent to the United States and Canada will typically arrive 7 to 21 business days from the order date, while international orders may take 20-60 days. While future plans include custom Castlefield packaging, at this time items will be sent in unbranded packaging and may be sent separately, to shorten delivery times. All items qualify for free worldwide shipping, except notebooks and cards, which only ship free to the United States and Canada. International customers whose orders include these items will be sent an invoice for shipping costs (we do offer combined shipping). The customer is responsible for all duties or other fees.
Production time varies as each item is custom made-to-order by one of Castlefield's manufacturers in the US, Canada, UK, or China, and printing, cutting, sewing, and other assembly takes time. The number of items purchased also affects production time.
Please keep in mind that colors may vary from screen to screen, and their appearance on products can also vary depending on the manufacturers' printers and the material they're printed on. Design placement may also vary slightly; for example a pattern may look a little bit different on different apparel sizes.
All sales are final. No refunds will be given unless a product is defective, in which case photos of the product must be provided within 7 days to show the manufacturer. If it is determined that there is a manufacturing defect, a replacement will be sent; if this cannot be determined from the photos, the item will need to be sent back to the manufacturer for inspection. Return shipping will be paid by the customer if the manufacturer doesn't provide pre-paid packaging.
All designs, graphics, and patterns on Castlefield products are copyright Castlefield Design / Sophie Taylor and may not be altered, sold, or used without permission. It would be appreciated if credit were given to @shopcastlefield and @castlefielddesign on social media if posting images of Castlefield products.
Castlefield is first and foremost a graphic design boutique, and specializes in luxury branding, packaging, graphics for products, and stationery for weddings and events. Should you be interested in a custom design to be printed on products (or designs for other projects), please contact us with details to obtain a quote.